10 Best WordPress Live Chat Plugins Compared for 2023

Looking to add some WordPress live chat functionality to your website? Then read on, as we’re taking a look at some of the best WordPress live chat plugins available…

Browsing the internet feels quite impersonal, doesn’t it? To combat this feeling of isolation, try adding lots of personal touches to your website and reap the rewards – you’ll enjoy much healthier conversion rates, for a start.

Most bloggers recognize the benefits of taking the personal approach. Take a moment to look at your favorite blog to see what I mean. At a minimum, I bet it includes a contact form, email address, and social media profile links, am I right?

However, if you want to crank the personal touch up a notch, nothing beats live chat.

Live chat empowers you to provide exceptional customer service by quickly addressing customer problems. It can drive more conversions, too, as you can respond to sales queries in real-time, eliminate buyer friction, and provide a reassuring human presence until customers are ready to pull out their wallets.

Top 10 live chat plugins for WordPress

If you want to know how to add live chat to a WordPress website, read on. Today, I’ll be introducing you to ten of the best live chat plugins for WordPress. Enjoy! 😎

1. LiveChat

Then, after the conversation is done, your customers can leave feedback and grade their experience with your agent. They can also give you a shout-out on social media through the share buttons embedded in the chat box itself.

However, where LiveChat really shines among the other WordPress live chat plugins, is in the amount of cool features that it gives to you and your support agents.

• For instance, you can engage customers directly (instead of waiting for them to contact you). By making the first step towards a conversation, you’re increasing the likelihood that the customer is going to walk out with a positive experience.
• You can customize the chat window.
• You get to control all conversations from a single dashboard – even if you have LiveChat set on more than one site.
• Each customer interaction is marked with colorful circles indicating how long the person has been waiting (this allows you to react faster).
• You get full history of the previous chats.
• They offer a 14-day free trial for every new user, but you can get an exclusive 30-day extension if you sign up to LiveChat here.

LiveChat’s WordPress plugin allows you to integrate your site with their solution easily. The chat window is also friendly and simple. But do know that the pricing could vary based on the number of agents on your team.

Chat window demo:

2. Sendinblue

Even though it’s not a WordPress chat plugin, the reason we’re including Sendinblue here is that it’s an interesting alternative for those site owners who are looking for a multi-purpose tool that is capable of handling more than just live chat.

Sendinblue is most known for their email marketing tools that are on par with the giants in the market. But perhaps its main strength is that you can use Sendinblue to replace a handful of other tools, all in one package.

Sendinblue lets you:

• Send email newsletters and broadcasts
• Set up email marketing automation
• Send email via Sendinblue’s SMTP
• Set up and manage Facebook ads
• Build landing pages
• Send SMS messages
• And, yes, you’ve guessed it, use live chat

Sendinblue is a great option for those who know that they will need multiple tools to handle various aspects of their online business – so why not invest in a solution that offers it all in one place?

The version of Sendinblue that gives you access to all of the features above starts from $25 per month, which also comes bundled with the option to send out up to 200,000 emails per month.

Chat window demo:

3. Olark

More importantly, Olark offers really a lot … with many of the features quite advanced:

• First off, you get chat reports – you can track chat frequency, operator responsiveness, and customer satisfaction.
• There’s CRM Integration – with Salesforce, Highrise, Nutshell, and many more CRMs.
• You can set rules to hide and show the chat box, automatically send messages, and assign chats to specific departments.
• Helpdesk integration – with Groove, Desk.com, Zendesk, and more.
• You can group your operators by team, like a sales team and support team.
• You can search through the chat history and detailed transcripts of the talks.
• See what visitors have in their shopping carts to give more informed answers and close sales faster.
• White label feature – remove Olark’s branding.

Each chat conversation box gets a detailed breakdown of the person’s (your customer’s) activity on your site. You can see which pages they’ve been to and what they did on those pages. And once the talk is done, the customer can leave their feedback and rating. But that’s only the tip of the iceberg, as Olark has really a lot to offer, and particularly if your live chat needs are slightly more advanced, so to speak.

Chat window demo:

4. Jivo Chat

In addition, conversation history loads automatically on repeat chats. If you already have an existing CRM, you can easily connect it to JivoChat for seamless communication. All the conversation data is stored in Jivo, which means there’s no need to share passwords with staff. If that’s not enough, it integrates comfortably with other popular platforms that you and your colleagues probably use in your day-to-day work. This includes Slack, WordPress, Shopify and other tools.

Jivo Chat offers an impressive list of features that help you see what’s going on with every visitor and act when required:

• There are chatbots to answer routine queries not just on your website, but with messengers and social media too.
• Improves agents’ efficiency with the help of timely notifications, canned responses, message sneak peeks, and customizable templates for answering FAQs.
• Statuses, tags, deals, comments and color-coded chats help respond to customer inquiries quickly.
• Agents can hold multiple chats simultaneously.
• You’ll be able to track visitors in real-time and proactively initiate conversations with the help of smart triggers.
• Not available 24/7? Use offline contact forms to collect visitor details and call them back later.
• Includes a customizable chat widget offered in 25 languages, with two-way translation during chats with foreign language speakers.
• Make or receive calls via Jivo by connecting your phone.
• Uses Google Analytics to gather leads; identify sources; collect feedback; track negative ratings; and review employee responses and response time.

JivoChat has a free forever plan with unlimited chats over any number of websites. With the options to respond over both chat and messenger, as well as chat with any number of team members simultaneously, it can very well replace your team communication app. It’s no wonder that it’s increasingly becoming one of the more popular WordPress live chat plugins available on the market today.

Chat window demo:

5. Chaport

Chaport’s interface makes it one of the most user-friendly WordPress live chat plugins on this list. To create a chatbot, it’s not necessary to know code. Simply add a new bot, write a scenario and specify the triggers. If things get complicated, you can transfer visitors to a live chat.

Chaport includes other features as well to ensure top-notch service 24/7:

• Install the chat widget on multiple websites and receive chats in the Chaport app.
• Visitor monitoring, typing insights for quicker responses.
• Collect basic visitor information using chat forms before or during chatbot conversation.
• Share information to related apps to create automated workflows. 3000+ integrations are possible via Zapier.
• Customizable chatbot to match your website design and strengthen brand recognition.
• Encourage visitors to close a deal using rule based auto invitations to chat and automatic messages to visitors on checkout page.
• For a coordinated response, there’s group chats and chat transfer.
• You’ll receive notifications when chat is initiated, and use autoresponder for off-time.
• Analytics and reports, including on-demand reports that show engagement rates, response time, and more.

Chat window demo:

6. Zendesk Chat (formerly Zopim Live Chat)

Zendesk Chat

Author(s): Zendesk

Current Version: 1.4.18

Last Updated: August 20, 2020

zopim-live-chat.zip

80%Ratings 30,000+Installs WP 3.1+Requires

To respond to visitor messages, simply access the external Zendesk Dashboard – if you want to access chats on the go, you can install a dedicated Android or iPhone app, too. The dashboard is crammed with vital metrics that let you review chat performances, track chat history, and learn about your visitors in real-time.

A free subscription with Zendesk Chat allows one chat agent to handle unlimited chats, though restricted to one at a time. If your website is small, this live chat plugin may well suffice.

If, however, you want to upgrade, premium access starts at $19 per month. This also unlocks cool additional features like chat triggers – chat triggers let you specify certain conditions for the chat box to auto-launch, such as if a visitor is stuck on a page for more than a minute.

Chat window demo:

7. Tidio Live Chat

Tidio – Live Chat & AI Chatbots

Author(s): Tidio Ltd.

Current Version: 6.0.10

Last Updated: July 26, 2023

tidio-live-chat.6.0.10.zip

96%Ratings 100,000+Installs WP 4.7+Requires

If you’re unable to chat for any reason, offline messages are sent directly to your inbox. Similarly, if a visitor leaves the chat, you can continue the conversation via email.

The free version of Tidio allows you to have one agent and one chat open, with no other restrictions. This makes it one of the best WordPress live chat plugins for small business owners who manage their business entirely on their own. Additional agents are added from $19 per month, which also enables unlimited concurrent chats and automatic messages.

Chat window demo:

8. Live Chat Unlimited

You can handle an unlimited number of conversations at any given time, plus multiple operators can respond to the same query. If all operators are offline, the chat box is replaced by a contact form, so that visitors can email their questions directly.

Chat window demo:

9. Formilla Live Chat

Live Chat by Formilla – Real-time Chat & Chatbots Plugin

Author(s): Formilla.com

Current Version: 1.3.1

Last Updated: August 1, 2023

formilla-live-chat.1.3.1.zip

96%Ratings 4,000+Installs WP 2.7+Requires

In the past, the free plan was more of a selling tool to give users a firsthand experience of what it’s like to use Formilla before committing to a premium plan. It’s a very different story now though. If you’re looking for WordPress live chat plugins that simply get the job done without any bells-and-whistles, then you won’t be disappointed by the free plan.

However, if you have more complex needs or are expecting to get some more horsepower out of your WordPress live chat plugin, then the premium plans have absolutely got you covered.

Some of the impressive features include proactive chat, an AI powered chatbot, canned messages, third-party integrations, multi-language chat support, departmental splicing (e.g., tech support chat vs. billing chat), and more.

You can also set your hours of operation and your chat widget will appear online during the time frame specified and offline outside of your configured settings. When offline, you’ll be able to collect email submissions in the Customer Inbox. All in all, it’s a great live chat solution for your WordPress site.

Chat window demo:

10. Pure Chat

Pure Chat – Live Chat Plugin & More!

Author(s): Pure Chat by Ruby

Current Version: 2.22

Last Updated: December 7, 2021

pure-chat.zip

82%Ratings 7,000+Installs 3.0.1Requires

You can also schedule when the live chat function is online – and when offline, your live chat box converts into an opt-in form for any MailChimp email list.

The free version of Pure Chat offers up to 15 chats per month. If you want more than this, plans start from $39 per month, which includes four users and unlimited chats. Chats are handled via the Pure Chat dashboard or mobile apps.

Chat window demo:

Final thoughts on WordPress live chat plugins 🏁

Using a different solution than the ones we listed above? We always love to try new WordPress live chat plugins to compare them to each other. So if you have a good one, drop it in the comments below and let us know.

* This post contains affiliate links, which means that if you click on one of the product links and then purchase the product, we’ll receive a small commission. No worries though, you’ll still pay the standard amount so there’s no additional cost to you.